Help with frequently asked questions

 

01. How to browse the site
02. How to order
03. Do I need to register before ordering?
04. I can't login to my account
05. Do I have to order online?
06. What cards do you accept?
07. When will my card be charged?
08. My card has been refused
09. I am being asked for a password/PIN for my payment card
10. I need to change my order
11. Is it safe ordering online?
12. Will you pass my details on to anyone else?
13. What do the different order status' mean?


 

01. How to browse the site

We have tried to make shopping with us as simple and easy as possible! You can browse for gifts in a number of different ways. To the top of the screen, you can see different methods to find your ideal present. You can search through the different catgeories, or if you are after a little help, why not try browsing the 'Gifts for...' section. You can even browse within a certain price range.

Hope that helps but if you get stuck – don't hesitate to get in touch! Remember we can take your order over the telephone as well!

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02. How to order

You can either order over the telephone by calling our customer services team on 0800 034 6102 or you can order online and further details of how to do this can be found below.

When you have found something you want to purchase click on the 'Buy' button to add it to your shopping basket. Once you have finished shopping, simply click on 'Checkout' which can be found at the top right of every screen, if you already have an account with us you will then be asked to log in with your e-mail address and password, if you are a new customer then simply add your billing details and choose a password.

To review the contents of your basket before you buy, simply click the basket items which can also be found at the top right of every page. This will allow you to review the items in your basket and these can be removed or changed at any time. To remove an item from your basket, simply click the 'remove' button on the left hand side of the product, to amend the quantity of products you have ordered, change the number in the box to the right of the product and press 'Update'.

Once you are happy with your order, simply click on the 'Checkout' button. You will then need to enter your billing details if not already done so, before proceeding to the shipping and payment screen.

If your order is placed before 3pm during a working day, it will be shipped the same day. Please allow up to 7 working days for your goods to be delivered. If you have still not received your order in this time please contact us by email at info@outofthisworldgifts.com or phone us on 0800 034 6102

If you have any other questions about ordering from us, you should find the answers below in our Help Desk section but if not, please don't be afraid to contact us. You can e-mail our customer services team at info@outofthisworldgifts.com or you can give us a call on 0800 034 6102.

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03. Do I need to register before ordering?

We will ask you to register with us before you place an order but only so that we know who you are and where to ship your order. This information will be stored securely, but only so that you won't need to enter it again if you make any future orders with us. We will never pass this information onto anyone else so please rest assured that your details are safe with us.

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04. I can't login to my account

This may be because when you registered with us, you used an alternative or mis-spelt email address? You must use the exact email address and password combination which you used to create your account with us in order to log back in to the site. Or perhaps you have forgotten your password? If so, then simply click here or on the 'Password Forgotten' link which you can find on the log in page. We will then e-mail you a new one.

If for any reason you are still having problems, please contact us and we will be able to resolve your query straight away for you.

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05. Do I have to order online?

Ordering over the internet with outofthisworldgifts.com is the safest and most secure method of paying however we completely understand if you would rather place your order over the phone. In this case, please just give our team a call on 0800 034 6102 and they will take your order.

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06. What cards do you accept?

We accept the following credit/debit cards. All transactions are processed in £GBP.

Visa
Electron
Mastercard
Solo
Switch / Maestro

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07. When will my card be charged?

When you reach our final checkout screen and your order is submitted, we will immediately contact your bank/card issuer for authorisation to take payment from your account. If the payment is authorised by your bank/card issuer, you will receive an e-mail within a few minutes confirming your order, and payment will be taken shortly afterwards. If for any reason we have a query with your order, we will get in touch as soon as possible to explain the problem. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.

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08. My card has been refused

Please ensure you have entered all of your details exactly as they appear on your card. One small typing mistake may be the cause of your problem. You also need to make sure that your billing address (where your statements are sent) is correct as this will be used to validate your details. If however you are sure your details are correct but you are still having troubles, please contact our customer service team who will look straight into this for you.

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09. I am being asked for a password/PIN for my payment card

Once you have placed your order and entered all your card details you may be directed to another secure screen to confirm your card details and enter a secret password. This is perfectly normal and has recently been introduced as a legal requirement for online retailers in connection with the banks to try to reduce online fraud. The idea is that you set up a secure and secret password to go with your card details and then every time you use your card details on the internet the transaction will not be completed without this password, it is a bit like chip and pin for online shopping. Once you have been directed to this screen you will see the padlock symbol somewhere on your screen to confirm you are still within a secure and certified site.

This is a fantastic measure to help cut down online fraud and make it a safer online shopping experience for us all.

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10. I need to change my order

If you haven't yet received an e-mail from us to let you know that your order has been dispatched, then it may be possible to amend it. Please contact our customer services team straight away preferably via telephone at 0800 034 6102 so that we can get your order changed straight away.

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11. Is it safe ordering online?

Your safety is incredibly important to us and to protect your details, we utilise industry-standard Secure Socket Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone. Look for the yellow padlock on your screen as you enter the Checkout section of our site.

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12. Will you pass my details on to anyone else?

Absolutely not! If you have bought something from us we will have your email address, phone number and address stored on our system. Information like this is only used to help us deliver the parcels and contact you, rest assured we will never pass this onto a third party.

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13. What do the different order status' mean?

This order is ORDER CONFIRMATION: This means that we have received your order successfully and it is waiting to be shipped. If you need to change any part of your order, you will need to let us know at this stage.

This order has been DESPATCHED: This means that your order has been shipped and is on the way to your door.

The order is PROCESSING. Unfortunately, there is a problem with your order. Our customer services team will have tried to contact you by telephone and/or email. If you have not heard from us and your order is processing, please call us on 0800 034 6102.

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