Returns

1 No Quibbles Guarantee
2 How do I return an item?



1 No Quibbles Guarantee

Our returns policy is simple! Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart (which is fair enough) you must return it to us unused and in its original condition within 21 days for a prompt replacement, exchange or refund. Please notify us within 7 seven days of receipt, that you wish to return the item(s).

Unfortunately we cannot accept returns for large items of furniture if you change your mind.  If the product you are purchasing is subject to our higher P&P cost of £39.95, then the item cannot be returned.  However if the item is defective or incorrect we will arrange to have the original item collected and a replacement delivered, at our cost.  If you have any questions don’t hesitate to call or email.

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2 How do I return an item?

Simply call us on 0800 034 6102, and one of our customer support team will guide you through the details required to return an item and will enable us to process your return quickly and efficiently. To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:

Faulty or defective items:
If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned within 21 days of purchase.

Change of heart:
Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. Please note that the costs of returning item(s) to us as a result of a change of heart must be borne by you. In any event, you must tell us you wish to cancel within 7 days of your receipt of the goods and the item(s) must be returned within 21 days of purchase.

Under the European Distance Selling Regulations (DSRs), customers in the European Union that cancel a contract for purchase of an item(s) within 7 days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item to you, provided that the entire order is being returned. If the item(s) returned is part of a larger order, then no delivery charge is refunded. Where we collect an item from you, we reserve the right to recover the costs of collection from you.

Personalised goods:
We are unable to accept returns of personalised goods.

Perishable goods:
We are unable to accept returns of perishable goods.

Returning a gift:
We are happy to exchange faulty or defective products that have been sent as a gift. If a refund is required however, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.

Items lost in transit:
We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.

Refunds, replacement and exchanges:
Refunds, replacements or exchanges are usually processed within 7 working days of receipt of the returned item(s) by Zinc & Co. Please allow up to 30 days. Any refund will be made in the same form of payment that was used to make the initial purchase.

Please note, in all instances Zinc & Co. shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

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